Bybit Has Launched an AI Assistant for Trading and Account Management

• Bybit announced the launch of Bybit AI — a voice assistant for trading, account management, and customer support.
• The service runs in the Bybit app’s chat interface and can carry out actions at the user’s request.
• At the initial stage, Bybit AI covers trading features, Bybit Earn, copy trading, trading bots, P2P, the Bybit Card, and customer support.

The world’s second-largest crypto exchange by trading volume, Bybit, announced the official launch of Bybit AI — a voice assistant that brings the platform’s key services into a single chat interface within the company’s app. These include tools for trading, account management, and customer support, the company told Incrypted.

The press release says users can describe their task in plain language. The assistant recognizes intent and performs the required action on the user’s behalf, simplifying day-to-day trading and account management.

Chat-based trading as a new financial experience

“Bybit AI is an important part of our roadmap for building the New Financial Platform,” said Bybit co-founder and CEO Ben Zhou.

According to him, the company aims to make it easier for users to access essential financial services. As the service evolves, they will be able to discover and use even more Bybit products and opportunities.

“The idea is simple: you say what you want to do, and Bybit AI helps match you with the right products and services to get it done. It’s like having a team of financial experts right in your pocket,” Zhou added.

Instead of jumping between web pages, menus, and dashboards, users can turn to the assistant in chat. There’s no need to search separately for a tool for each task — from checking a portfolio balance and placing an order to contacting support. It’s enough to phrase a request in plain language, and the system will execute the relevant action directly in the chat, the statement said.

Bybit’s product architecture is built on a clear principle: the infrastructure provides the core connections, while individual business lines plug into a single interface. This way, the user gets access to various Bybit services through one assistant, rather than a set of fragmented products.

Bybit also presented a plan to unify its services via an open API, which will bring trading, Bybit Earn, loans, the Bybit Card, and customer support into a single ecosystem.

“We’re not trying to build yet another dashboard or add just another chatbot,” stressed Bybit CTO Rockman Zhang.

He added that their goal is to help users find everything they need and complete the necessary actions in a single window through a simple interface that brings together relevant products and services.

At the initial stage, Bybit AI will be available to all users in the form of two core modules:

• one assistant for all tasks — the service will cover the core functions of spot, futures, and options trading, as well as Bybit Earn, copy trading, trading bots, loans, P2P, the Bybit Card, Bybit Spot X, access to the Bonus Center, and management of notifications and subscriptions
• intelligent support — Bybit’s support service is moving to a new level while still keeping human experts involved. The assistant will work alongside professional support agents to make user interactions more convenient. Support features will be integrated directly into Bybit AI, enabling faster and more efficient resolution of user issues.

To start using Bybit AI, eligible users need to activate this feature. During activation, a separate AI sub-account is created automatically.

The system is built on a security-first architecture. The AI sub-account is isolated from the user’s main balance to minimize potential risks. Connection is instant and does not require API keys or manual setup, the exchange team emphasized.

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